1. Who we are
Citaq PrintProxy is operated by citaq.co.uk (“we”, “us”, “our”). You can contact us at citaqservices@gmail.com.
2. Data we collect
- Purchase information: Stripe sends us your email address and payment confirmation.
- Device identifiers: When you register the app we store IMEI, device ID, and Bluetooth MAC to associate licences.
- Support communications: Emails, WhatsApp chats, and crash logs you voluntarily provide.
3. How we use data
- Authenticate your PrintProxy licence and deliver downloads.
- Assist with factory resets, troubleshooting, and remote installs.
- Maintain audit logs for fraud prevention and compliance.
4. Legal basis
We rely on contractual necessity (to provide the service) and legitimate interest (fraud prevention, support logs). For marketing messages we request explicit consent.
5. Storage & security
Data is stored in EU-based servers with access restricted to core engineers. We retain device/licence records as long as your subscription is active or as required for legal obligations.
6. Third parties
- Stripe Payments Europe – payment processing.
- Synology Chat / email providers – support communication.
We do not sell your data.
7. Your rights
Depending on your region (e.g., UK GDPR), you may request access, correction, deletion, or data export. Send requests to citaqservices@gmail.com.
8. WhatsApp communications
WhatsApp text support is our fastest channel; by messaging us you consent to storing your number/chat history for support purposes.
9. Updates
We may update this policy from time to time. Continued use of PrintProxy means you accept the new policy.